Hi OP, just found this topic after searching. If you're OK with answering, I've got an NP9150 with the same CPU/GPU and a few questions (if you don't feel like writing out a response to each of these just see my TL;DR/DFLAATQ): 4 months down the line, is everything still working well, including sager-specific stuff like hotkeys, keyboard lighting etc? How is gaming performance (especially compared to Win7)? Have you had any issues getting it to run games or just generally doing day-to-day tasks as compared to Win7?
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TL;DR (or TL;DFLAATQ- too long; didn't feel like answering all those questions) I've got almost the exact same laptop as you, would you recommend I upgrade to Win10?. Most things are working fine, I'm having issues with explorer.exe crashing, but that was a problem when I had Windows 7. I'm going to be doing a clean install of 10 to try and fix this. Hotkeys and keyboard lighting still works, although the lighting application isn't scaled properly (you have to scroll up and down), but it still works fine. Gaming and day to day performance is fine, no major issues. Windows did set my default graphics card to the integrated one when I upgraded, I just had to change it back. I like Windows 10, I think it's still definitely worth installing.
I would recommend a clean install, I'm going to reinstall it myself soon. You may want to have a Windows 7 disk handy just in case. And of course, back up your data!
NP9380 / Model number: P370SM3 OS Description Version Last Update Size Download Audio Windows 8.1 Audio Driver for Windows 8.1 64 BIT 6.0.1.7027 10-Nov-13 190666 KB Windows 8.1 Sound Blaster X-Fi MB3 AP for for Windows 8.1 64 BIT 1.00.04 10-Nov-13 142451 KB Windows 10 Audio Driver for Windows 10 64 BIT 6.0.1.7553 13-Aug-15 209337 KB Windows 10 Sound Blaster X-Fi MB3 AP for Windows 10 64 BIT 1.00.06 13-Aug-15 142553 KB Video Windows 8.1 NVIDIA Video Driver for Windows 8.1 64 BIT 9. 10-Nov-13 236858 KB Windows 8.1 AMD Radeon HD 8970M Video driver for Windows 8.1 64 BIT 13.151.0.0 10-Nov-13 256932 KB Windows 10 NVIDIA Video Driver for Windows 10 64 BIT 10. LICENSE AGREEMENT PLEASE READ THIS LICENSE CAREFULLY BEFORE USING THE SOFTWARE. BY INSTALLING OR USING THE SOFTWARE, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS LICENSE. PLEASE NOTE THAT USE OR DISTRIBUTION OF THE SOFTWARE WITH A MICROSOFT OPERATING SYSTEM MAY REQUIRE ADDITIONAL LICENSES FROM MICROSOFT AND SAGER MIDERN COMPUTER, INC.
ACCEPTS NO RESPONSIBILITY OR LIABILITY FOR YOUR FAILURE TO OBTAIN SUCH LICENSES, IF REQUIRED. The software accompanying this License (hereinafter 'Software'), regardless of the media on which it is distributed, are licensed to you by Sager Midern Computer, Inc. ('SAGER') for use solely in conjunction with SAGER Notebook computers purchased with the Software ('SAGER Hardware'). You own the medium on which the Software is recorded, but SAGER and SAGER's Licensors (referred to collectively as 'SAGER') retain title to the Software and related documentation. You may: a) load the Software into SAGER Hardware; b) use the Software solely in conjunction with a single SAGER Hardware; c) make one copy of the Software in machine-readable form for backup purposes only. You must reproduce on such copy SAGER's copyright notice and any other proprietary legends that were on the original copy of the Software; d) transfer all your license rights in the Software provided you must also transfer a copy of this License, the backup copy of the Software, the SAGER Hardware and the related documentation and provided the other party reads and agrees to accept the terms and conditions of this License.
Upon such transfer your license is then terminated. The Software contains copyrighted and patented material, trade secrets and other proprietary material.
In order to protect them, and except as permitted by applicable legislation, you may not: a) decompile, reverse engineer, disassemble or otherwise reduce the Software to a human-perceivable form; b) modify, network, rent, lend, loan, distribute or create derivative works based upon the Software in whole or in part; or c) electronically transmit the Software from one computer to another or over a network or otherwise transfer the Software except as permitted by this License. This License is effective until terminated. You may terminate this License at any time by destroying the Software, related documentation and all copies thereof. This License will terminate immediately without notice from SAGER if you fail to comply with any provision of this License. Upon termination you must destroy the Software, related documentation and all copies thereof. No Other License.
No rights or licenses are granted by SAGER under this License, expressly or by implication, with respect to any proprietary information or patent, copyright, trade secret or other intellectual property right owned or controlled by SAGER, except as expressly provided in this License. Disclaimer of Warranty on Software. You expressly acknowledge and agree that use of the Software is at your sole risk. The Software and related documentation are provided 'AS IS' and without warranty of any kind and SAGER EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
SAGER DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS, OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE SOFTWARE WILL BE CORRECTED. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. FURTHERMORE, SAGER DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE OR RELATED DOCUMENTATION IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, CURRENT NESS, OR OTHERWISE.
NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY SAGER OR SAGER'S AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY. SHOULD THE SOFTWARE PROVE DEFECTIVE, YOU (AND NOT SAGER OR SAGER'S AUTHORIZED REPRESENTATIVE) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. Limitation of Liability.
Hello all, Just a question about the Hotkey drivers. The problem I`m having is with the Hotkey drivers which turns the keyboard backlight to different colors, is not working, I have no function of Hotkeys whatsoever apart from volume and screen brightness. The Hotkey driver currently installed is v7.0026 Every time i start the computer I get this error message from Microsoft.NET Framework; see atachment. Currently Microsoft.NET Framework 4.5 is currrently installed, i did also try Framework 4.0 but that came up with the same error. All other drivers are currently up to date. See the end of this message for details on invoking just-in-time (JIT) debugging instead of this dialog box. Exception Text.
System.FormatException: Input string was not in a correct format. Hi, I'm having the exact same problem, same exact error message about the input string not being in the correct format. I'm on a sager np 8265 (which I also only got a few days ago), and have already tried xpc (where I bought it) and the sager support call service. The strange the is that the backlit keyboard DOES work (it's blue as I type this). I have windows 7 pro 64 bit installed and the exact same.net framework 4-4.5 drivers installed. A few things I've noticed. Upon install, after the error, it shows the hotkey symbol with the little laptop with the red circle with the cross through it and only the volume and brightness keys work but if you hover your mouse over the icon in the taskbar (with windows aero enabled), you can see a minimized version of the hotkey command center (what SHOULD be maximized), of course, you can't maximize it.
I really want to get this resolved. Yes this exactly, it`s exactly as you stated in your message. I have tried different installs uninstalls but the problem is not with.NET, it is the code in Sagers Hotkey drivers. I have no idea why they would put out buggy code??
I have been emailing exoticpc still, and they barely even reply just stating to install and re-install the.NET software but the problem is with the Hotkey code?? I honestly don`t think they know what they are talking about tbh. Sager recently updated the Hotkey driver to v.7.0026, but I`m still getting the same problem. If you find a fix for this problem,I would greatly appreciate telling me about it.
I found the FIX I found the FIX yay!!!! First ignore the.net corruption error BS, this is entirely sagers problem not ours. Hi again Kaiah or whoever else has this problem I found what looks to be an almost 95% fix (I'll explain the missing 5%). Basically, the new sager drivers are crap, they only work for some, BUT, after trying out some older drivers I FINALLY found a stable driver that actually lets you use the freaking hotkey backlight color changer!! Anyhow, the one issue with it (the lost 5%), is that the power key to the backlight still doesn't work.
I mean, the key itself works but the only way to completely shut off the backlight is if you turn off the color in the backlight color changer. Also, the keyboard dimmer works (to use, tap don't hold until satisfied-if you want you can turn off the backlight via that method but it still takes time.) Oh and all the other hotkeys work. I uploaded the 6.01 version that worked for me to dropbox so help yourself. FILE: Edit: Note, make absolutely sure all traces of the old (technically new) hotkey driver are gone, use Ccleaner and clean the registry and also delete the hotkey folder from programs.
Then, instead of clicking the auto restart upon install, shut down the whole laptop. Wait a sec, then reboot. This is the only foolproof way. This time, the program should work as soon as windows loads however for a split second there may be the laptop error symbol, BUT Then everything will work I'm so happy, now I can turn my backlight to white instead of blue. One last thing (part of the 5% I guess), you have to change your backlight to your personalized settings every time you come out of sleep mode or reboot-because otherwise it will stay the default blue).
I figured it out for real this time-consider this the final fix. First, Kingyr, I don't mean to be rude but you're wrong about the v7 drivers, they ARE for windows 7, the v8 drivers are for windows 8.
Anyhow, Kaiah, crucial question, one which I had only considered on a whim but which I finally tested. After you completed the initial install of the 7.0026 driver and you were prompted with a restart later or restart now which did you choose?
Because, for the longest time I had just been clicking the restart now prompt-BIG MISTAKE. For whatever the heck reason, sager computers need a complete system shut-down restart for the hotkey driver to be fully installed or it will screw up.
That's right, instead of clicking the restart now option, choose restart later, then, from the start menu, click shutdown MANUALLY. Do not hold the power button. Once COMPLETELY off, THEN and only then press the power button to restart. You should now be presented with complete and total hotkey v7.0026 functionality, including (for me at least), the option to simply shutoff the backlit keyboard all together. If you want more functionality than all it offers to begin with you may have to buy a non-stock keyboard from steel series and do a manual upgrade. Anyhow, hope this helps you like it did me.
For some reason my v7 Hotkey Driver is also affected by the video driver. The last time I did a fresh install of Windows, I installed the Hotkey one first, then shutdown the the laptop and turned it back on after a while. The KB Light would turn off by itself after logging into Windows. Everything with the Hotkey worked except for the KB Light.
I then installed the 780m Driver and after shutting down and powering back up, it started working. I've always had to uninstall the Hotkey Driver when I have to uninstall and reinstall the video driver to get it to work for some reason. However, I never got any of these.net errors. I figured it out for real this time-consider this the final fix. First, Kingyr, I don't mean to be rude but you're wrong about the v7 drivers, they ARE for windows 7, the v8 drivers are for windows 8. Anyhow, Kaiah, crucial question, one which I had only considered on a whim but which I finally tested. After you completed the initial install of the 7.0026 driver and you were prompted with a restart later or restart now which did you choose?
Because, for the longest time I had just been clicking the restart now prompt-BIG MISTAKE. For whatever the heck reason, sager computers need a complete system shut-down restart for the hotkey driver to be fully installed or it will screw up. That's right, instead of clicking the restart now option, choose restart later, then, from the start menu, click shutdown MANUALLY. Do not hold the power button.
Once COMPLETELY off, THEN and only then press the power button to restart. You should now be presented with complete and total hotkey v7.0026 functionality, including (for me at least), the option to simply shutoff the backlit keyboard all together. If you want more functionality than all it offers to begin with you may have to buy a non-stock keyboard from steel series and do a manual upgrade. Anyhow, hope this helps you like it did me.
So I just shot a email to Sager directly about this issue, been searching around for 2 days for a answer to the issue I'm having. If anyone has any idea how to fix this issue that the Hotkey application has. This is the email I sent Sager about 10 mins ago.
I just recently purchased a Sager NP9380-S from XoticPC, I was interested in this laptop for the 120hz display, the dual SLI 780m's, the backlit keyboard, and the customization options available for this system. I recieved the laptop from XoticPC on the 19th of Sept 2013 and installed my OS and all the drivers from the drivers disc. I installed Windows 7 Ultimate 64-bit and installed the drivers on the CD's. Everything was working fine, the keyboard back-light worked as expected, all the drivers were good, did a update on the 780m GPU software from nvidia's website. Everything was working like a fine tuned machine!
I downloaded and installed all the Windows updates, including Microsoft's.net Framework, and all the other updates for my OS. As soon as I rebooted the computer and had the installing thing completed, it went to my desktop and everything loaded perfectly. Although my keyboard back-light was blue instead of the color I chose as green.
I assumed it was because of the updates just resetting the keyboard color. I went into the Hotkey application and chose my green color again and it stayed blue. I restarted the computer and its still blue. I went into the Hotkey app again after restart and it said it was green but they keys were blue still.
I clicked around the settings like Random, Flash, Wave, ect and they work but the custom color will not work. I have no function key support anymore. No little icon comes up when I turn off the mouse-pad, no volume bar, no mute icon, nothing comes up anymore on the upper left side of the screen. (These are Hotkey app screens, usually appear in the upper left of the monitor, looks like a little popup window, usually grey in color.) The Fn + numpad (/), (.), (-), (+) no longer controls the keyboard backlight. The Fn + numpad (/) - doesnt start the app Fn + numpad (.) - doesn't turn off the back-light. Fn + numpad (-) - doesn't decrease the intensity of the back-light. Fn + numpad (+) - doesn't increase the intensity.
Is there anything I can do to fix this issue, outside of formatting my hard-drive and reinstalling Windows and not doing Windows Updates. I was wondering if there is any way on your guys end that you can fix this code problem with the Hotkey application. Ive tried everything from uninstalling the Hotkey app, removing the registry keys, shutting down my computer, waiting 5 mins, restarting the computer, then reinstalling the program, then shutting down my computer and waiting 5 mins and starting it back up. Still doesn't work. I used the original Hotkey software that came on my drivers disc, and it is what stopped working after the Windows Updates. That's when I uninstalled it and made sure there was no registry keys still in my Windows Registry and shut down my computer. I reinstalled the drivers disc Hotkey app and shutdown the computer again.
Hotkey Utility Driver Sager
Had the same issues, no color, not able to adjust color or turn on the keyboard back-light. So I uninstalled it again, cleared the registry keys, and downloaded Hotkey 7.0026 from the drivers page on the Sager website.
When that was done I shut down my computer and restarted it, and then installed Hotkey 7.0026 and completed the installation. After a few mins after it was done installing, I shutdown my computer and let it sit for 5 mins with the power off. Turned on the computer and I have the blue keyboard light on.
Went into the Hotkey app, clicked to set color to green, and its still blue even though the app says its set as green. The keyboard settings like Random, Flash, Wave, ect don't work. I cant run the app from the keyboard, I cant change the intensity, and I cant turn off and on the keyboard light. I really don't know what I should do. I hope that you guys can help me fix this problem, I love this laptop and I'm very pleased with my purchase. Thank you for your time in reading this massive block of text and I hope to hear back from you! If anyone knows how to fix this problem it would be greatly appreciated.
From what I found online about the issue is that is the Sager Hotkey code and problems with the compatibility with Microsoft's.net Framework. But I cant find a fix. Thanks everyone! Click to expand.Thanks Huts, they shot me a email back but it was very brief and if they read my email fully they would have seen that i said I had the most resent version of the Hotkey program.
This is the email I got back, Hi Brent, did you install the hot key driver version 7.00.26? If not, please download the driver from our site. Allen Zhang Sager tech support 1-800-741-2219 1-626-964-4849 So I sent him this email back, Yes I downloaded it.
It has to do with the compatibility of Microsoft.net Framework 4.0. I uninstalled.net 4.0 and hotkey works again but a good chunk of my software requires Framework 4.0 so I'm on the fence on what to do. As i said in the above message, 'When that was done I shut down my computer and restarted it, and then installed Hotkey 7.0026 and completed the installation. After a few mins after it was done installing, I shutdown my computer and let it sit for 5 mins with the power off.
Turned on the computer and I have the blue keyboard light on.' So yes the version I have is updated. This is the Hotkey one I downloaded from the Sager website After I installed it I looked at the details of the program to find out what version is installed and it said this Image of the file version, which shows that the version of hotkey is really 7.0.0.25 So I downloaded it again, from the link saying its 7.0026, and reinstalled it again and the file version still says 7.0.0.25. I just want to be able to use Microsoft.net Framework 4.0 again while using this software. One of the errors I get when trying to use.net framework 4.0 and this program is this. See the end of this message for details on invoking just-in-time (JIT) debugging instead of this dialog box.
Exception Text. System.FormatException: Input string was not in a correct format.
NP9380 / Model number: P370SM3 OS Description Version Last Update Size Download Audio Windows 8.1 Audio Driver for Windows 8.1 64 BIT 6.0.1.7027 10-Nov-13 190666 KB Windows 8.1 Sound Blaster X-Fi MB3 AP for for Windows 8.1 64 BIT 1.00.04 10-Nov-13 142451 KB Windows 10 Audio Driver for Windows 10 64 BIT 6.0.1.7553 13-Aug-15 209337 KB Windows 10 Sound Blaster X-Fi MB3 AP for Windows 10 64 BIT 1.00.06 13-Aug-15 142553 KB Video Windows 8.1 NVIDIA Video Driver for Windows 8.1 64 BIT 9. 10-Nov-13 236858 KB Windows 8.1 AMD Radeon HD 8970M Video driver for Windows 8.1 64 BIT 13.151.0.0 10-Nov-13 256932 KB Windows 10 NVIDIA Video Driver for Windows 10 64 BIT 10. LICENSE AGREEMENT PLEASE READ THIS LICENSE CAREFULLY BEFORE USING THE SOFTWARE.
BY INSTALLING OR USING THE SOFTWARE, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS LICENSE. PLEASE NOTE THAT USE OR DISTRIBUTION OF THE SOFTWARE WITH A MICROSOFT OPERATING SYSTEM MAY REQUIRE ADDITIONAL LICENSES FROM MICROSOFT AND SAGER MIDERN COMPUTER, INC. ACCEPTS NO RESPONSIBILITY OR LIABILITY FOR YOUR FAILURE TO OBTAIN SUCH LICENSES, IF REQUIRED. The software accompanying this License (hereinafter 'Software'), regardless of the media on which it is distributed, are licensed to you by Sager Midern Computer, Inc. ('SAGER') for use solely in conjunction with SAGER Notebook computers purchased with the Software ('SAGER Hardware').
You own the medium on which the Software is recorded, but SAGER and SAGER's Licensors (referred to collectively as 'SAGER') retain title to the Software and related documentation. You may: a) load the Software into SAGER Hardware; b) use the Software solely in conjunction with a single SAGER Hardware; c) make one copy of the Software in machine-readable form for backup purposes only. You must reproduce on such copy SAGER's copyright notice and any other proprietary legends that were on the original copy of the Software; d) transfer all your license rights in the Software provided you must also transfer a copy of this License, the backup copy of the Software, the SAGER Hardware and the related documentation and provided the other party reads and agrees to accept the terms and conditions of this License. Upon such transfer your license is then terminated.
The Software contains copyrighted and patented material, trade secrets and other proprietary material. In order to protect them, and except as permitted by applicable legislation, you may not: a) decompile, reverse engineer, disassemble or otherwise reduce the Software to a human-perceivable form; b) modify, network, rent, lend, loan, distribute or create derivative works based upon the Software in whole or in part; or c) electronically transmit the Software from one computer to another or over a network or otherwise transfer the Software except as permitted by this License. This License is effective until terminated. You may terminate this License at any time by destroying the Software, related documentation and all copies thereof. This License will terminate immediately without notice from SAGER if you fail to comply with any provision of this License.
Upon termination you must destroy the Software, related documentation and all copies thereof. No Other License. No rights or licenses are granted by SAGER under this License, expressly or by implication, with respect to any proprietary information or patent, copyright, trade secret or other intellectual property right owned or controlled by SAGER, except as expressly provided in this License. Disclaimer of Warranty on Software. You expressly acknowledge and agree that use of the Software is at your sole risk.
The Software and related documentation are provided 'AS IS' and without warranty of any kind and SAGER EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SAGER DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS, OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE SOFTWARE WILL BE CORRECTED.
THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. FURTHERMORE, SAGER DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE OR RELATED DOCUMENTATION IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, CURRENT NESS, OR OTHERWISE.
NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY SAGER OR SAGER'S AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY. SHOULD THE SOFTWARE PROVE DEFECTIVE, YOU (AND NOT SAGER OR SAGER'S AUTHORIZED REPRESENTATIVE) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. Limitation of Liability.